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At Perth Bond Cleans, we specialise in high-standard carpet care that guarantees your bond back — no stress, no questions asked. Whether you're moving out, managing a property, or preparing for inspection, our services are designed to deliver spotless results and seamless agent coordination.

🧼 Carpet Cleaning
Professional steam cleaning for fresh, stain-free carpets.
We use high-grade equipment and eco-safe solutions to deep clean carpets, remove stains, and eliminate allergens — all in line with lease requirements.
Includes:
•     Pre-treatment of stains and high-traffic areas
•     Hot water extraction (steam cleaning)
•     Deodorising and sanitising
•     Pet hair and odour removal
Ideal for:
•     Tenants with pets
•     Properties requiring certified carpet care
•     Real estate agents needing fast turnaround

🐾 Pet-Friendly Cleaning Add-On
Designed for homes with furry companions.
We understand the extra attention required when pets are part of the household. This add-on ensures your property meets lease conditions related to pet hygiene and odour control.
Includes:
•     Pet hair removal from all surfaces
•     Odour neutralisation
•     Flea treatment (optional, agent-requested)
Why it matters:
•     🐶 Complies with pet clauses in rental agreements
•     🏡 Helps secure full bond return
•     🧼 Available as part of bundled packages

🧾 Real Estate Agent Coordination
We handle the paperwork and communication — so you don’t have to.
We liaise directly with your property manager to:
•     Submit invoices and receipts
•     Confirm cleaning completion
•     Address agent feedback or re-clean requests (if any)
This service is included with every clean — because your time is better spent settling into your new home.

💬 Need Help Choosing?
Not sure which package suits your property? Our team is happy to guide you through the options and tailor a solution that fits your needs, budget, and timeline.

Service Policies & Customer Assurance

At Perth Bond Cleans, we believe that clarity builds confidence. Below you'll find everything you need to know about how we operate—from booking and guarantees to privacy and agent support. Our policies are designed to protect your bond, reduce stress, and deliver a professional experience from start to finish.
Whether you're a tenant preparing for inspection or a property manager seeking compliance, this page is your complete reference for how we work and what we stand behind.

🧾 Perth Bond Cleans – Terms & Conditions

1. Scope of Services
   Perth Bond Cleans provides professional carpet care, and pet-friendly services tailored to meet real estate agent standards. Services are delivered as per the package selected at the time of booking and outlined on our website.
   2. Booking & Confirmation
   •     All bookings must be made via our online system or approved communication channels.
   •     A booking is confirmed only upon receipt of payment or deposit, as specified.
   •     Customers are responsible for providing accurate property details, access instructions, and any agent-specific requirements.
   3. Pricing & Payment
   •     Prices are listed in AUD and include GST unless otherwise stated.
   •     Final pricing may vary based on property condition, size, and additional services requested.
   •     Full payment is required prior to service delivery unless otherwise agreed in writing.
   4. Customer Responsibilities
   •     The property must be vacated and free of personal belongings prior to cleaning.
   •     Power and running water must be available on-site.
   •     Any pre-existing damage or issues must be disclosed before service begins.
   5. Satisfaction Guarantee
   •     Perth Bond Cleans offers a 72-hour satisfaction guarantee for eligible services.
   •     If notified within this period, we will return to address any missed items in line with the original booking scope.
   •     Guarantee excludes issues arising from post-clean occupancy, agent disputes unrelated to cleanliness, or services not included in the original booking.
   6. Cancellations & Rescheduling
   •     Cancellations made more than 48 hours before the scheduled service incur no fee.
   •     Cancellations within 48 hours may incur a fee of up to 50% of the booking total.
   •     Rescheduling is subject to availability and must be requested at least 24 hours in advance.
   7. Limitations & Liability
   •     Perth Bond Cleans is not liable for agent decisions, tenancy disputes, or bond outcomes beyond the scope of cleaning.
   •     We are not responsible for damage caused by pre-existing conditions, pest infestations, or structural issues.
   •     Liability is limited to the value of the service provided.
   8. Pet-Friendly Services
   •     Pet-safe products are used where applicable, but customers must inform us of any specific sensitivities or requirements.
   •     Flea treatments and compliance certificates are no longer offered due to regulatory changes.
   9. Real Estate Liaison
   •     We may liaise directly with property managers upon request to confirm service scope or address post-clean feedback.
   •     Customers must authorize agent contact and provide relevant details during booking.
   10. Amendments
   These terms may be updated periodically. The latest version will always be available on our website and applies to all bookings made thereafter.

✅ Perth Bond Cleans – Refund & Guarantee Policy

Effective Date: 1 September 2025
At Perth Bond Cleans, we stand behind the quality of our work and aim to deliver a stress-free, agent-ready carpet clean every time. This policy outlines our satisfaction guarantee, refund eligibility, and service limitations to ensure transparency and trust.

1. 72-Hour Satisfaction Guarantee
We offer a 72-hour post-clean guarantee on eligible services to support your bond return and agent inspection.
•     If notified within 72 hours of service completion, we will return to address any missed items that fall within the original booking scope.
•     Re-cleans are scheduled based on availability and must be approved by our team.
•     This guarantee applies only to properties that remain vacant and unchanged after cleaning.

2. Eligibility Criteria
To qualify for a re-clean or refund:
•     The original service must have been paid in full and completed as booked.
•     The issue must be reported within 72 hours via email or our contact form.
•     The property must remain vacant and accessible for inspection or follow-up.
•     The concern must relate to cleaning quality, not agent disputes, damage, or services not included in the booking.

3. Exclusions
Our guarantee does not cover:
•     Issues caused by post-clean occupancy, pets, or new damage
•     Agent feedback unrelated to cleanliness (e.g., wear and tear, repairs)
•     Services not included in the original booking (e.g., flea treatments, outdoor areas)
•     Properties that were not vacated or lacked power/water during cleaning

4. Refunds
Refunds are considered only when:
•     A re-clean is not possible or fails to meet the agreed scope
•     The issue is clearly documented and verified by our team
•     The customer has complied with all booking and property preparation requirements
Refunds are processed to the original payment method and may take up to 10 business days.

5. Partial Refunds & Credits
In some cases, we may offer:
•     A partial refund for missed service components
•     A credit toward future bookings if a re-clean is declined
These options are assessed case-by-case and offered at our discretion.

6. Agent Liaison Support
If requested, we can liaise directly with your property manager to clarify service scope or respond to feedback. This must be authorized by the customer at the time of booking or via written consent.

7. Contact & Claims
To submit a claim or request a re-clean, please contact:
📧 info@perthbondcleans.com
📍 Perth, Western Australia
Include your booking reference, photos (if applicable), and a brief description of the issue.

📅 Perth Bond Cleans – Booking & Cancellation Policy

Effective Date: 1 September 2025
We aim to make booking your carpet clean as seamless and stress-free as possible. This policy outlines how bookings are confirmed, modified, or cancelled, and what fees may apply.

1. Booking Process
•     Bookings can be made via our website, email, or approved communication channels.
•     A booking is considered confirmed once payment is received or a deposit is secured.
•     Customers must provide accurate property details, access instructions, and any agent-specific requirements at the time of booking.

2. Service Availability
•     Services are subject to availability and are scheduled on a first-come, first-served basis.
•     We recommend booking at least 5–7 days in advance to secure preferred dates, especially during peak rental periods.

3. Property Access
•     Customers are responsible for ensuring the property is vacant, accessible, and has power and running water on the day of service.
•     If access is not possible or the property is not ready, a call-out fee or rescheduling fee may apply.

4. Rescheduling
•     Rescheduling requests must be made at least 24 hours before the scheduled service.
•     We will do our best to accommodate changes, but availability is not guaranteed.
•     Rescheduling within 24 hours may incur a fee of up to 25% of the booking total.

5. Cancellations
•     Cancellations made more than 48 hours before the scheduled service incur no fee.
•     Cancellations within 48 hours may incur a fee of up to 50% of the booking total.
•     No-shows or cancellations on the day of service may be charged 100% of the booking total.

6. Refunds
•     Refunds for cancelled bookings are processed to the original payment method and may take up to 5-10 business days.
•     Refunds are not issued for services already rendered or for cancellations outside the eligible window.

7. Agent Coordination
•     If requested, we can liaise directly with your property manager to confirm service scope or timing.
•     Customers must authorize agent contact and provide relevant details during booking.

8. Changes to Booked Services
•     Additional services requested after booking (e.g., carpet cleaning, pet care) are subject to availability and may require a revised quote.
•     Downgrading services after confirmation may not result in a partial refund if notice is not given at least 48 hours in advance.

9. Contact for Changes
To modify or cancel a booking, please contact:
📧 info@perthbondcleans.com
📍 Perth, Western Australia
Include your booking reference and preferred new date (if rescheduling).

🔐 Perth Bond Cleans – Privacy Policy

Effective Date: 1 September 2025
Perth Bond Cleans is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This policy outlines our practices in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect
We may collect the following types of personal information:
•     Full name, contact details (email, phone number)
•     Property address and access instructions
•     Booking details and service preferences
•     Payment information (processed securely via third-party providers)
•     Feedback, reviews, or agent liaison notes (if applicable)

2. How We Collect Information
Information is collected through:
•     Online booking forms
•     Email, phone, or SMS communication
•     Website interactions and analytics
•     Agent referrals or customer feedback

3. Why We Collect Your Information
We use your information to:
•     Confirm and deliver cleaning services
•     Communicate updates, reminders, or follow-ups
•     Process payments and issue receipts
•     Respond to service queries or guarantee claims
•     Improve our services and customer experience
•     Liaise with property managers (with your consent)

4. Data Storage & Security
•     Your data is stored securely using encrypted systems and trusted third-party platforms.
•     Access is restricted to authorized personnel only.
•     We take reasonable steps to prevent unauthorized access, disclosure, or misuse.

5. Third-Party Disclosure
We do not sell or rent your personal information. We may share data with:
•     Payment processors (e.g., Stripe, PayPal)
•     Email and booking platforms (e.g., Shopify apps)
•     Property managers (only with your permission)
•     Legal or regulatory bodies if required by law

6. Cookies & Website Analytics
Our website may use cookies to enhance user experience and collect anonymous usage data. You can disable cookies via your browser settings, though this may affect site functionality.

7. Access & Correction
You may request access to your personal information or ask for corrections by contacting us at info@perthbondcleans.com. We will respond within a reasonable timeframe.

8. Marketing Communications
You may opt in to receive updates, promotions, or service reminders. You can unsubscribe at any time via the link in our emails or by contacting us directly.

9. Policy Updates
This policy may be updated periodically. The latest version will always be available on our website and applies to all interactions thereafter.

10. Contact Us
For questions or concerns about this policy or your personal data, please contact:
Perth Bond Cleans
📧 info@perthbondcleans.com
📍 Perth, Western Australia

🏢 Perth Bond Cleans – Real Estate Liaison Policy

Effective Date: 1 September 2025
At Perth Bond Cleans, we understand the importance of clear, professional communication between tenants, cleaning providers, and property managers. Our Real Estate Liaison Policy outlines how we support agent coordination to ensure a smooth end-of-lease process and help protect your bond.

1. Agent Coordination Support
We offer optional liaison services to assist with:
•     Confirming cleaning scope and agent expectations
•     Addressing post-clean feedback within our guarantee window
•     Providing documentation of completed services (e.g., carpet cleaning, odour treatment)
This service is designed to reduce renter stress and streamline agent approval.

2. Customer Authorization
•     We will only contact your property manager or agent with your explicit consent.
•     Authorization must be provided during booking or via written request (email or SMS).
•     Customers are responsible for supplying accurate agent contact details.

3. Scope of Liaison
Our team can:
•     Clarify what services were performed and what’s included in your package
•     Respond to agent feedback related to cleaning quality
•     Schedule re-cleans (if eligible under our satisfaction guarantee)
We do not engage in disputes over bond deductions, property damage, or lease terms.

4. Documentation Provided
Upon request, we can supply:
•     A summary of services completed
•     Carpet cleaning confirmation (if included)
•     Notes on pet-safe product usage or odour treatment
•     Re-clean confirmation (if applicable)
These documents are intended to support your bond claim and agent inspection.

5. Limitations
•     We do not guarantee agent approval or bond return outcomes.
•     Liaison services are limited to cleaning scope and do not include pest control, repairs, or non-cleaning compliance.
•     We reserve the right to decline liaison requests if agent contact is unresponsive or outside our service scope.

6. Contact for Liaison Requests
To authorize agent contact or request documentation, please reach out:
📧 info@perthbondcleans.com
📍 Perth, Western Australia
Include your booking reference, agent name, and preferred contact method.

🐾 Perth Bond Cleans – Pet-Friendly Service Policy

Effective Date: 1 September 2025
At Perth Bond Cleans, we understand that pets are part of the family—and that end-of-lease cleaning for pet-friendly homes requires extra care, compliance, and clarity. This policy outlines our approach to pet-safe cleaning, agent expectations, and service limitations.

1. Pet-Safe Cleaning Products
•     We use cleaning solutions that are non-toxic and safe for homes with pets, wherever possible.
•     Products are selected to meet real estate agent standards while minimizing risk to animals.
•     If your pet has known sensitivities or allergies, please notify us during booking so we can adjust accordingly.

2. Service Scope for Pet-Friendly Homes
Our pet-friendly cleaning includes:
•     Removal of pet hair from floors, carpets, and surfaces
•     Odour neutralisation using safe, agent-approved products
•     Spot cleaning of minor pet-related stains (within standard scope)
•     Carpet steam cleaning (if included in your package)
Please note: deep stain removal, flea treatments, or pest control are not included.

3. Flea Treatment & Compliance
Due to recent regulatory changes, we no longer offer flea treatment certificates or chemical pest treatments. If your lease requires this, we recommend contacting a licensed pest control provider.
We can still:
•     Provide documentation of carpet cleaning and odour treatment
•     Liaise with your agent to clarify what’s covered in your cleaning package

4. Agent Expectations
•     Our pet-friendly services are designed to meet standard agent inspection criteria for cleanliness and odour.
•     We do not guarantee outcomes related to pet damage, excessive staining, or agent disputes beyond cleaning scope.
•     Customers are responsible for confirming lease requirements with their property manager prior to booking.

5. Customer Responsibilities
To ensure best results:
•     Property must be vacated and free of pets during cleaning
•     Pet bedding, toys, and food bowls should be removed or stored
•     Any known pet-related damage should be disclosed prior to service

6. Guarantee & Re-Clean Eligibility
Pet-friendly cleans are covered under our 72-hour satisfaction guarantee, provided:
•     The property remains vacant post-clean
•     The issue relates to cleaning scope (not damage or agent disputes)
•     The concern is reported within the guarantee window

7. Contact & Support
For questions about our pet-friendly services or to confirm agent requirements, please contact:
📧 info@perthbondcleans.com
📍 Perth, Western Australia